Returns

EU customers have 14 calendar days from delivery to withdraw from their contract with us and return the goods for any reason. Following authorization of the return, goods must be back in our possession within a further 14 calendar days. This is a cooling off period which entitles you to inspect the goods as you would in a physical shop.

All returned devices must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. If the item is returned in “new” condition with all packaging intact, it will not be subject to a restocking fee. If goods are sent back to us outside of this period or are received in a poor condition where there is physical damage to the product, or items are missing from the packaging then we reserve the right to apply a restocking fee to your return, which will be dependent on the condition of the product.

The costs and risks of returning products, including a withdrawal return, are at your expense.

Any merchandise returned to us unauthorized will be refused. No goods will be accepted for exchange or return without authorization.

How do I Return an Item?

  1. Please fill in the form and send us by e-mail: rma@eldesdirect.com. Please include your Order ID Number and the reason for your return/exchange. All returns are subject to inspection.
  2. Wait for an email response from us (usually within 1-24 hours) and then download the form and fill out it completely.
  3. Pack the products and filled forms into a shipping box using packing material.
  4. Send the return to: ELDES, JSC, STATYBININKU ST. 7, LT-50118 KAUNAS, LITHUANIA.
  5. Refund will go back to the card used for the original transaction.

Returns under warranty

All our articles carry a two-year minimal warranty. If an item proves to be faulty within these two years of purchase, simply return it to us and we will replace it or Repairs. You need to pay only for the shipping of the faulty item, we will pay for the shipping back to you (Please note: accidental damage is not included).

How do I Return an Item?

1. Please fill in the form and send us by e-mail: rma@eldesdirect.com. All returns are subject to inspection.
2. Wait for an email response from us (usually within 1-24 hours) and then download the RMA and fill out the form completely.
3. Pack the products and RMA into a shipping box using packing material.
4. Send the return to:

ELDES, JSC, STATYBININKU ST. 7, LT-50118 KAUNAS, LITHUANIA.

Warranty procedures

Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-tailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.

Manufacturer Warranty

“ELDES, UAB” provides a limited warranty for its products only to the person or entity that originally purchased the product from “ELDES, UAB” or its authorized distributor or retailer and materials under normal use of the system for a period of twenty four (24) months from the date of shipment by the “ELDES, UAB” (Warranty Period). Warranty obligations do not cover expandable materials (power elements and/ or batteries), holders and enclosures. The warranty remains valid only if the system is used as intended, following all guidelines outlined in this manual and in accordance with the operating conditions specified. The warranty is void if the system has been exposed to mechanical impact, chemicals, high humidity, fluids, corrosive and hazardous environments or force majeure factors. If a hardware defect arises and a valid claim is received within the Warranty Period, at its own discretion, “ELDES, UAB” will either (a) repair a hardware defect at no charge, using new or refurbished replacement parts, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (c) refund the purchase price of the product. Limited Liability The buyer must agree that the system will reduce the risk theft, burglary or other dangers but does not provide guarantee against such events. “ELDES, UAB” will not assume any responsibility regarding personal or property, or revenue loss while using the system. “ELDES, UAB” shall also assume no liability due to direct or indirect damage or loss, as well as unreceived income when using the system, including cases, when the damages arise due to the above mentioned risks, when due to breakdown or malfunction the user is not informed in a timely manner about a risk which has arisen. In any case, the liability of “ELDES, UAB”, as much as it is allowed by the laws in force, shall not exceed the price of acquisition of the product.

Safety instructions

DO NOT use the system where it can be interfere with other devices and cause any potential danger. • DO NOT use the system with medical devices. • DO NOT use the system in hazardous environment. • DO NOT expose the system to high humidity, chemical environment or mechanical impacts. • DO NOT attempt to personally repair the system.